Va Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best PlaceJuice Reviews
When I came in they was all so nice and wonderful, even though they was busy they made time for an eyebrow waxing. The other place I had went to earlier that morning had one customer and said they didn't have time. This place is right on time with their services. This is my first time being here and I'm just beyond thrilled with the customer service. as far as the service itself they really did not do a good job, one eye was left uneven and bushy they really rushed it. So that done it for me.
It was my first experience doing my nails, and the truth is that I didn't like it at all, they make you wait a long time, then they don't even treat you well, they hurt my cuticle. the nails all uneven and ugly. then they charge very expensive. terrible service.
Pros: nice people
Cons: didn't ask what kind of pedicure I wanted, no message. Push for gel polish, cut my little toe, would not do a design because I didn't get gel, I have been getting a design for years - now they say the polish takes to long to dry WHATEVER ????
Not very happy with my experience there! I spent $40 on getting just my nails dipped and only lasted one week before they started popping off! They guarantee 2 weeks and up to a month and mine didn't last but one week! I find that a bit ridiculous! If it had been at least 2 weeks I could understand a little! Everywhere else I've ever been they would last me a month so I would expect at least 2 weeks. Not happy at all with this! $40 is a lot just to get a week out of it!
I called ahead, was told they wasn’t busy. I got there 15 minutes later they was very busy, I waited 30 minutes and it was worth it. The lady that did my pedicure took her time and did a great job. My polish lasted for a monthThe only complaint I have is it could be cleaner.
Totally unsatisfied!!! I told her (Lisa) I wanted my nails shorter but she did what she thinks looks good to her because coffin shape looks better longer she did longer!!! And then she rushed to paint my nails paint job is horrible!! I hadn’t be there in years and let’s just say I’ll NEVER go there again!! Money completely wasted!!!
My experience here was horrible would not recommend anyone to go here not clean (roaches) service is very poor & rude!! Owners were not on time when opened it was a line of people (4) owner was 45 minutes late!!!
One of the ladies who work here was rude to a customer while I was there getting a pedicure!
This place is to expensive for the trifling service they offer!!
All the personnel are very skilled and courteous. The place is very clean and pleasant. They do a wonderful job.
Quick Facts About Va Nails
Va Nails Place, based on the comments provided, has both strengths and weaknesses that can be analyzed in further detail.
One of the strengths of Va Nails Place is the customer service. Multiple comments highlight the friendliness and welcoming nature of the staff. The first commenter mentions how the employees were nice and wonderful, even though they were busy. This indicates that Va Nails Place prioritizes customer satisfaction and goes out of their way to accommodate customers, even when they are busy. Another commenter mentions that the personnel are very skilled and courteous, indicating that the staff is not only friendly but also knowledgeable in their craft. Positive customer service experiences can be a significant strength for a business, as it helps build a loyal customer base and positive word-of-mouth referrals.
Cleanliness is another strength mentioned in the comments. One commenter states that the place is clean and pleasant, while another mentions that the only complaint they have is that it could be cleaner. These comments suggest that Va Nails Place maintains a relatively clean environment, which is crucial for any salon or spa. Cleanliness is essential to ensure customers feel comfortable and safe during their visits and can contribute to overall customer satisfaction.
However, Va Nails Place also has several weaknesses based on the comments. One frequent complaint is the quality of the services provided. One commenter mentions that the service itself was not good, as one eye was left uneven and bushy. Another commenter states that they didn't like their nails because they were uneven and ugly. These comments indicate that the salon may have inconsistencies in the quality of their work, with some customers experiencing subpar results. Inconsistent service quality can harm the reputation of the business and lead to dissatisfied customers.
Another weakness mentioned in the comments is the long wait times. One commenter mentions that they had to wait a long time before being served. This can be frustrating for customers, especially if they have made appointments or called ahead to check on availability. Long wait times can lead to a negative customer experience and may deter customers from returning or recommending the salon to others.
Pricing is also mentioned as a weakness. One commenter mentions that the prices are expensive, especially considering the quality of the service. This suggests that some customers may feel that the cost does not align with the value they receive. Pricing is an important consideration for customers, and if they feel that they are not getting their money's worth, they may seek services elsewhere.
Another weakness highlighted in the comments is the lack of attention to customer preferences. One commenter mentions that the salon did not ask what kind of pedicure they wanted and did not offer a massage. Another commenter states that the salon pushed for gel polish and refused to do a design unless the customer opted for gel polish. These comments indicate that there may be a lack of customization or flexibility in the services provided. Understanding and accommodating customer preferences is crucial to provide a personalized experience and ensure customer satisfaction.
In conclusion, Va Nails Place has strengths in terms of their customer service and cleanliness. The comments highlight that the staff is friendly and skilled, and the salon is relatively clean. However, there are weaknesses in the quality of services provided, long wait times, pricing, and the lack of attention to customer preferences. These weaknesses can impact customer satisfaction and may lead some customers to seek services elsewhere. It is important for the salon to address these areas of improvement to enhance the overall customer experience and maintain a loyal customer base.
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 09:00 AM - 06:00 PM |
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